SCHOOL COMPLAINTS

The central objective of Holy Cross School is to create and maintain a safe, happy and healthy learning environment where every pupil can achieve their full potential. The staff and Governing Body work in a spirit of co-operation with parents, carers and other interested parties.

In line with the requirements of section 29 of the Education Act 2002, Holy Cross School:

• has a complaints procedure that is easily accessible, simple to use and easy to understand;
• encourages resolution of concerns by informal means wherever possible;
• addresses all points at issue and provides an effective response and appropriate redress where necessary;
• resolves issues swiftly to established timescales, impartially and in a spirit of co-operation;
• provides a fair investigation by an independent person where necessary;
• respects, as appropriate, confidentiality;
• ensures that the Governing Body regularly monitors complaints received by the school;
• acts in accordance with the requirements of the General Data Protection Regulations (GDPR) and Data Protection Act 2018.

Holy Cross School prides itself on the quality of the teaching and the pastoral care we provide for our pupils. If parents, carers or members of the public have concerns, they can expect the issues they raise to be treated seriously by the school and in accordance with the school’s Complaints Policy and Procedures.

To view a copy of the Complaints Policy and Procedures, please click here.